Below are only a few of the glowing recommendations we have been honored enough to have received from our fabulous clients. We have dozens of them and will be posting them all here to this page.


You only have to know Susan of Paws and Palm Trees to know that your four legged family member(s) will be perfectly taken care of and loved. As a client for many years, I only wish PPT took care of the 2 legged Family as well! Awesome company! Go ahead and make the connection, you will never be sorry you did. – Patti K.



I used Susan and her staff on many occasions. I couldn’t ask for better service. They have taken care of my three dogs and bunny utilizing the live-in pet care. I feel so confident having Susan take care of my critters that I can go away knowing that they are loved and taken care of as I would. Susan’s staff takes in my mail, takes out the garbage and watches the house in addition to my pets. I offered to buy groceries and asked for their preferences but was told that they handle their own food. I didn’t have to worry about a thing. My house was left clean and in place.. the sitter even laundered the bedroom sheets and towels before they left! I request emails on a daily basis and they sent updates with photos! I’m very thankful to have found such professional, reliable and caring people to take care of my furry kids! – Marianne D



Dear Susan,

We adopted our two Bichon Frise puppies two years ago this week! They were only 8 weeks old; so vulnerable and precious. We were referred to Naperville Pet Care by our Veterinarian and immediately felt comfortable with the owner, Susan. We were so fortunate to have been assigned Barbara to walk our dogs!! Barbara is truly a part of our family now! She has been caring for our dogs on an almost daily basis and she extends nothing but love and care for our doggies and family! She is kind, disciplined, reliable and flexible. I have witnessed the joy displayed by our pets when Barbara arrives and the healthy excitement of a wonderful walk when they return! She is willing and available to come on weekends as well! We have complete confidence that they are safe each day and we receive a text communication following each visit which paints a great picture of their adventures! We were especially pleased that Susan and Barbara supported us and maintained a great relationship recently when our care needs changed. It is a blessing to have Barbara and Naperville Pet Care in our lives!

Thank you! Thank you!

Naperville, IL



We would strongly recommend Susan to anyone needing in-home pet sitting services in Bonita Springs/Estero. She responded quickly when we had to leave town because of an emergency and took care of our dog like it was her own. We were very satisfied. – Jim & Nancie Barbour